Privacy Policy

This Privacy Policy applies to personal information collected through the Dragonia Casino website, player account areas, related online services and communications. Personal information means information that identifies you, or that can reasonably be connected with you. The information handled may vary depending on how you use the site, whether you create an account, which services you access and the choices you make.

The aim of this policy is to explain our general privacy practices in clear language. It should be read together with any applicable terms, notices or service information displayed on the website. If a separate notice explains a particular collection of information, that notice may provide additional detail. Where privacy requirements apply to your information, it will be handled in accordance with those requirements.

By using the website, you acknowledge that information may be collected and used for the purposes described in this policy. Where consent is required, you will be given an appropriate choice. You can withdraw consent for optional marketing at any time, although withdrawing consent does not affect processing that is necessary to operate your account, meet legal obligations, prevent fraud or protect the security of the service.

This policy may be reviewed and updated from time to time to reflect changes to the website, technology, business processes or privacy requirements. The latest version published on the website will apply to information handled after the update. You should check this page occasionally so that you remain aware of how information may be used.

Personal information is used for purposes connected with providing and managing the online casino service. The purpose will depend on the type of information and the circumstances in which it was collected. Common purposes include the following:

• Creating, operating and maintaining your player account.
• Confirming identity, age and account ownership, and completing verification checks.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support, responding to questions and resolving complaints or technical issues.
• Detecting, preventing and investigating fraud, money laundering, account misuse, payment abuse, collusion and other suspicious or unlawful activity.
• Maintaining website functionality, availability, performance and security.
• Applying responsible gambling controls and recording relevant choices or requests where needed to support a safer service.
• Sending service messages about your account, transactions, security, changes to the website or other important operational matters.
• Sending promotional or marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• Understanding general usage trends so that website content, features and support processes can be improved.
• Meeting legal, regulatory, tax, accounting, dispute resolution and record-keeping requirements.

Some processing is necessary to provide a service you have requested, such as maintaining an account or processing a transaction. Other processing may be based on legitimate operational, security or business needs, or on consent where consent is appropriate. You may withdraw consent to optional marketing, but this will not normally stop essential service communications or checks required to operate the account safely and lawfully.

Marketing communications

If you receive promotional messages, you can usually opt out by using the unsubscribe option in the message or by contacting privacy support. After an opt-out request is processed, you may still receive non-promotional messages relating to your account, transactions, security or important service updates. We may keep a record of your marketing preference so that your choice can be respected.

When information may be shared

Information may be shared with organisations that help operate, secure or support the service. These may include payment providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support providers, professional advisers and other suppliers acting on relevant instructions. Such providers should receive only information reasonably needed for their role and may be required to protect it.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; investigate suspected misuse; enforce applicable terms; respond to a lawful request; resolve a dispute; or meet a legal obligation. If information is processed or accessed in another country by a service provider, appropriate steps will be considered where required to protect the information and support lawful handling.

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights are not absolute and may be subject to reasonable exceptions, identity checks, legal requirements, security considerations or the need to protect another person’s information.

• Access: you may ask for information about the personal information held about you and, where appropriate, request a copy.
• Correction: you may ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
• Deletion: you may ask for your personal information to be deleted where there is no continuing lawful reason to keep it. Some records may need to be retained after an account is closed.
• Marketing consent: you may withdraw consent to promotional communications and change your marketing preferences at any time.
• Information about processing: you may ask for general information about how your personal information is collected and used.

To exercise your rights, ask a privacy question or make a data request, contact support@dragoniacasino-online.best. Please clearly explain your request and, where relevant, identify the account or information involved. We may need to verify your identity before providing information or making changes, especially where the request concerns account access, payment records or identity documents.

We will consider and respond to privacy requests within a reasonable period and in line with applicable requirements. If a request cannot be completed, for example because information must be retained, the request is unclear or an exception applies, we will generally explain the reason where permitted. You can also contact privacy support if you believe information is inaccurate, if you have concerns about how it has been handled, or if you wish to raise a complaint.

For your protection, do not send payment passwords, full login credentials or unnecessary sensitive information by email. We will only ask for information reasonably needed to identify the relevant account, assess a request and protect personal information.