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Dragonia Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you visit or use Dragonia Casino. Please read them carefully before creating an account, depositing funds or playing any game. By accessing the website or using our services, you confirm that you understand and agree to these Terms, together with any additional rules displayed for particular games, promotions or services.
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1. General terms and acceptance
These Terms & Conditions form an agreement between you and Dragonia Casino in relation to your use of the website, account services, games and related features. They apply to every visit and to all activity carried out through your account. Additional terms may apply to specific games, competitions, promotions, payment methods or other services. Where additional terms apply, they will be made available before or during the relevant activity and should be read together with these Terms.
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You must use Dragonia Casino only where online gambling and access to the relevant services are permitted by the laws that apply to you. You are responsible for checking the legal position in your location before registering or playing. Dragonia Casino may restrict access to some or all services in particular locations, and availability may change without notice where necessary to meet legal, regulatory, technical or operational requirements.
Your responsibilities
- You must provide accurate, complete and current information when creating and maintaining an account.
- You must be legally permitted to gamble and meet the minimum age requirement that applies to you.
- You must use the website for your own personal use and not on behalf of another person.
- You must keep your login details confidential and take reasonable steps to prevent unauthorised access.
- You must not use the website for unlawful activity, fraud, money laundering, abuse of payment systems or any other improper purpose.
- You must comply with these Terms, any game rules, promotional conditions and instructions displayed on the website.
Dragonia Casino may update these Terms from time to time. Updated Terms will be posted on the website, and the latest version will apply from the date stated or, where no date is stated, from publication. If you do not accept an update, you should stop using the services and follow the available process for closing your account. Continued use after an update indicates acceptance of the revised Terms.
2. Accounts, verification and gameplay
You may generally hold only one personal account unless Dragonia Casino expressly agrees otherwise. Accounts are intended for individual use. You must not create accounts using false information, use another person’s account, allow another person to access your account or attempt to avoid account controls by opening additional accounts.
Dragonia Casino may ask you to verify your identity, age, location, source of funds or other information at any time. Verification may be required before an account can be fully activated, before funds can be withdrawn, when account details change or where activity requires review. You agree to provide documents and information that are genuine, current and reasonably requested. Reviews may take time, and some services may be limited while checks are incomplete.
Security and account use
You are responsible for activity carried out through your account unless you have promptly reported suspected unauthorised access. If you believe your password, device or account has been compromised, stop using the account and use the support or account-security options available on the website. You should choose a strong password, avoid sharing it and log out from shared or public devices.
You must not interfere with the website, games or security systems. This includes using bots, scripts, automated software, modified devices, technical exploits or methods designed to gain an unfair advantage. You must not introduce malicious code, attempt to access restricted systems, reverse engineer the platform or disrupt services for other users.
Game results and technical issues
Games must be played according to their displayed rules. Outcomes are determined by the relevant game system and recorded in the platform’s transaction or game records. If there is a clear technical error, display error or interruption, Dragonia Casino may review the affected activity and take reasonable steps to correct the error. This may include voiding an affected transaction or restoring an account to the position that applied immediately before the error.
You should check your balance, bets and transaction history regularly and report any apparent discrepancy through the support options made available on the website. Notices, confirmations and account information may be provided electronically. You are responsible for ensuring that the contact and account information you provide remains current.
3. Deposits, withdrawals and promotions
Available payment methods are displayed on the website and may vary according to location, account status, currency, verification requirements and other factors. You may use a payment method only if you are authorised to do so. Payments must be made from an account, card or other source held in your own name unless an alternative arrangement has been expressly approved.
You should review all payment information before confirming a transaction. Deposits may be subject to processing, verification, minimum or maximum requirements shown at the time of the transaction. Any fees, currency conversion costs or charges imposed by a payment provider may be your responsibility. Dragonia Casino is not responsible for delays or restrictions caused by banks, payment providers, network operators or other third parties.
Withdrawals may be reviewed before release, including for identity, account, payment and compliance purposes. Dragonia Casino may return funds using an appropriate verified payment method and may ask for further information before processing a withdrawal. You should not attempt to use the website to transfer funds between people or to conceal the source or destination of money.
Bonuses and promotional offers
Promotions, bonuses, free plays and other offers are subject to their own promotional terms. Those terms will explain matters such as eligibility, qualifying activity, expiry, wagering or play-through requirements, permitted games, withdrawal conditions and any restrictions. Read the applicable offer terms before opting in or using a promotional benefit.
Unless expressly stated otherwise, promotional offers are intended for one person, one household and one permitted account. Dragonia Casino may withhold, cancel or amend an offer where there has been a breach of promotional terms, multiple-account activity, abuse, manipulation, collusion or other conduct that undermines the purpose of the offer. A promotion may be withdrawn or changed where required by law or operational circumstances.
Suspension and account closure
Dragonia Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, verification, responsible gambling, legal compliance, investigation of suspected misuse, protection of the platform or enforcement of these Terms. Where appropriate, you may be asked to provide information or complete checks before access is restored.
You may request account closure through the account or support facilities available on the website. Closing an account does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes or suspected unlawful activity. Any remaining balance will be handled in accordance with applicable requirements and the outcome of relevant checks.
4. Responsible gambling, privacy and legal information
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose, set personal limits before you begin and take regular breaks. Do not gamble when upset, under the influence of alcohol or other substances, or when gambling may affect essential living costs.
Dragonia Casino may provide tools and information to help you manage play, including account restrictions, deposit controls, time reminders, activity information, breaks or self-exclusion options. Read the responsible gambling information on the website and use the controls that suit your circumstances. If gambling is causing concern, seek help from a qualified support service or health professional in your area.
Privacy and communications
Personal information is handled in accordance with the Dragonia Casino Privacy Policy and applicable privacy requirements. Information may be used for account administration, identity and age checks, payments, security, fraud prevention, customer support, responsible gambling measures, service improvement and legal compliance. You should read the Privacy Policy for further information about collection, use, disclosure, storage and your available rights.
By using the website, you agree that Dragonia Casino may send service-related communications, including account notices, security alerts, transaction confirmations and important changes to the services. Marketing communications will be managed in accordance with applicable requirements and available preferences. Some operational messages cannot be disabled while your account remains active.
Intellectual property and website availability
The website, branding, text, graphics, software, game content and other materials are protected by intellectual property rights. You may use them only for personal, lawful access to the services. You must not copy, reproduce, distribute, modify, publish, sell or exploit website content without permission, except where permitted by law.
The website and services may be changed, interrupted, suspended or withdrawn. Dragonia Casino does not guarantee that every feature will always be available, error-free or suitable for every device or connection. To the extent permitted by law, Dragonia Casino is not responsible for losses caused by events outside its reasonable control, including network failures, device problems, payment interruptions, cyber incidents or third-party services.
Complaints and applicable law
If you have a question, concern or complaint, review the support and complaints information available on the website and provide the relevant account, transaction or game details. Complaints may be reviewed using account records, payment information, game logs and other relevant material. You should cooperate with reasonable requests for information so that the matter can be assessed.
These Terms are intended to operate with the laws and mandatory consumer protections that apply to you. Nothing in these Terms is intended to exclude or limit a right or remedy that cannot lawfully be excluded or limited. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. The current version of these Terms is the version published on the Dragonia Casino website.
